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Legal

Privacy policy

Last updated: [À COMPLÉTER]

1. Data controller

The data controller is [À COMPLÉTER] (company name), [À COMPLÉTER] (legal form), with its registered office at [À COMPLÉTER], trade register no. [À COMPLÉTER], tax ID (NIF) [À COMPLÉTER].

Your data is processed in accordance with Law no. 18-07 of 10 June 2018 on the protection of natural persons in the processing of personal data.

Declaration to the National Authority for the Protection of Personal Data (ANPDP): [À COMPLÉTER].

2. Data collected

We only collect what the service needs:

  • Your account: first and last name, email, phone, the office you are attached to and the account type. Your password is handled by our sign-in service: we never see it.
  • Your parcels: the recipient’s name and phone, pickup and delivery addresses and positions, landmarks, declared content, weight, goods price, and the photo of the content taken by the office at drop-off.
  • The handover: the 6-digit code (kept in an unreadable form) or, failing that, the masked number and photo of the recipient’s ID card.
  • Applications (couriers, carriers, senders): photos of the ID card and driving licence, ID card number, encrypted.
  • Payments: CCP account and RIP (encrypted), chosen payout method, movements of the cash collected on delivery.
  • Positions: a courier’s only while on duty, a carrier’s only during a trip, the phone’s when staff scan a parcel, and the one a recipient chooses to share through a link.
  • Problem reports: your messages and photos.
  • Notifications: your device’s identifier, to notify you.
  • The website: messages sent through its forms, and the IP address, used briefly to limit abuse.

3. Purposes of processing

Your data is used to:

  • create and manage your account;
  • take charge of, carry, track and hand over your parcels;
  • collect cash on delivery and pay you what you are owed;
  • check partners’ identity and secure the handover of parcels;
  • handle your problem reports and answer your messages;
  • prevent fraud and abuse;
  • meet our legal and accounting obligations.

4. Legal basis

We process your data because it is necessary for the service you ask for (sending and delivering your parcels), to meet our legal obligations, or with your consent, which you give for instance by sharing your position or sending a form.

5. Recipients of the data

Everyone only sees what they need:

  • the partner offices concerned by your parcel (origin, transit, destination);
  • the courier and the carrier, for their task only: a carrier sees neither the recipient nor the amounts;
  • Tarik’s administrators;
  • Algérie Poste, for transfers to your CCP account.

Public tracking only shows a parcel’s status, cities and dates: never a name, phone, address or code.

Technical providers: hosting of the service ([À COMPLÉTER]); Expo’s notification service, which receives the text of notifications and the device identifier; the OpenStreetMap mapping service, which receives a position, without any name, to suggest a written address.

We never sell or rent your data.

6. Retention period

  • Your account and its data: as long as the account exists.
  • Application documents: deleted 180 days after the decision.
  • Carriers’ positions during a trip: 30 days.
  • The history of parcels and payments: [À COMPLÉTER], as required by law and for handling disputes, even after the account is deleted.
  • Messages sent through the website: [À COMPLÉTER].

7. Data security

  • ID cards, driving licences and CCP accounts are encrypted.
  • Handover codes are kept in an unreadable form.
  • Every time someone other than you views an ID card or a CCP account, it is recorded.
  • Access to data depends on each person’s role and office.
  • Exchanges are encrypted (HTTPS).

8. Your rights

You may access your data, have it corrected, object to its processing and ask for its deletion.

You can delete your account yourself in the app (Profile → Delete my account). For any other request: [À COMPLÉTER] (email), or the website’s contact form.

You may also refer the matter to the National Authority for the Protection of Personal Data (ANPDP).

9. Cookies and audience measurement

The website uses no cookies and no audience measurement tool.

The app keeps on your phone, in secure storage, what lets you stay signed in.

10. Contact

For any question about your data: [À COMPLÉTER] (email), or the website’s contact form.

11. Changes to this policy

We may change this policy. The date of the last update is shown at the top of this page; for an important change, we let you know in the app.