1. Delete your account from the app
In the Tarik app, open your Profile, then “Delete my account”.
The app tells you what is deleted, what is kept, and what still prevents the deletion:
- a parcel still on its way;
- an amount you owe Tarik, or that Tarik still has to pay you;
- for couriers: a mission in progress, or cash collected and not yet handed to the office;
- for carriers: a trip in progress.
Once these are settled, confirm: your account is deleted at once, and you are signed out.
Office staff accounts (agents, managers) are closed by their manager or by an administrator.
2. Ask for the deletion without the app
Send your request through the website’s contact form (subject “Other”), with your account’s email and phone. We check that it is really you before deleting the account.
3. Data deleted
- your account and its access;
- your address and its position;
- your CCP account and payout method;
- your positions while on duty;
- your devices’ notification identifiers;
- your position requests to a recipient;
- your application documents and the identity they contain.
4. Data kept and for how long
The history of your parcels and money (dates, statuses, amounts) is kept [À COMPLÉTER], as required by law and for handling disputes. It is no longer linked to an active account.
5. Processing time
From the app: immediate. Through a request to customer service: within [À COMPLÉTER] days.