FAQ
Frequently asked questions
Delivery times, tracking, cash on delivery, security: everything you need to know to send a parcel with Tarik.
How long does delivery take?
Within 24 h between the large cities of the North, for a parcel dropped off before noon, except Fridays and public holidays. Elsewhere, the time depends on the distance and the trips; our goal is 24 h everywhere in Algeria.
Which areas are served?
Tarik covers all of Algeria, from the North to the Sahara, through its network of partner offices. Today: [À COMPLÉTER] wilayas, [À COMPLÉTER] offices.
How do I track my parcel?
In the app, with your parcel’s tracking code. Every handover is scanned and the status is updated at every step: drop-off, loading, arrival at the destination office, delivery.
How does cash on delivery work?
The recipient pays at handover, to the courier or at the office counter. The amount is then paid back to the sender, by CCP transfer (BaridiMob) or in cash at their office.
What is the handover code?
A 6-digit code the sender gives to the recipient. The parcel is only handed over against this code; failing that, the office can check the recipient’s identity.
Does the recipient need the app?
No. The handover code is enough. If they create an account, they can also track the parcel.
Home delivery or pickup at the office?
Both are possible: you choose when sending. For pickup, a recipient with an account is notified in the app when the parcel is waiting at the office.
My parcel stays in my city: does it go through a carrier?
No. When the sender and the recipient depend on the same office, it is a local delivery: the office and its couriers handle it directly, at a local price. The app detects it from the addresses.
I do not know the recipient’s exact address: what should I do?
From the app, send them a link by WhatsApp or SMS. They open it on their phone, without any app, and share their position with a single button. It shows on the map of your parcel and the courier goes straight there.
Can I send a parcel without an account?
Yes, at the counter of a partner office, with your ID card. The agent checks the content, you pay the delivery fee in cash and they give you the handover code. Cash on delivery requires a sender account.
What happens if the parcel cannot be delivered?
It goes back to the origin office through the same network, tracked at every scan, and you are notified when it is waiting for you. Return fees, if any, are shown in the app, on the parcel; for any question, contact us.
How much does it cost?
The price depends on the parcel’s weight, the distance between the offices and the delivery mode, from [À COMPLÉTER].
What items cannot be sent?
Weapons and ammunition, drugs, flammable or explosive products, cash, gold and jewellery, live animals, perishable food and counterfeit goods. The sender confirms it when creating the parcel, and the office checks the content when it receives it.
My parcel is late or damaged: what should I do?
Report it in the app, from the parcel (“Report a problem”), or at the counter of the origin or destination office, with the tracking code. Describe the problem and add up to 3 photos. The origin office answers you in the app, and you are notified of every answer; it relies on the scan history, the photo of the content taken at drop-off and how the parcel was handed over. A delivered parcel may be reported within [À COMPLÉTER]. The office answers you within 24 h. Every case is looked into, and any compensation is decided by Tarik.
How do I become a partner?
Office, courier or carrier: see the Become a partner page and send your application.
How do I delete my account?
The steps are described on the Delete my account page.